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Anti Diversion Policy
What is diversion?
If you're not sure what diversion is we're happy to help. Diversion happens when products are sold by unauthorised sellers or in unauthorised locations. Neal & Wolf is only sold via our official website, in salons and spas or select authorised websites.
Why is diversion bad?
Diverted products can be counterfeit, diluted formulas, or old, expired formulas that may not be safe to use.
Are you in danger?
You could be. Contaminated or counterfeit products could cause irritation or even infection. We pride ourselves in the performance and quality of our products and want to make sure Neal & Wolf users get a fantastic experience which we can only guarantee, if products are purchased from an authorised source.
Who is diverting the products?
Products are diverted by unauthorised distributors or unscrupulous salons and businesses, or even their employees.
How can you help?
We're glad you asked! If you find Neal & Wolf products for sales outside of our authorised channels please don't buy it. Please contact us via email at info@nealandwolf.com including where you found the product and ideally include a picture. We will then conduct a full investigation.
We take diversion very seriously and will terminate accounts, as well as bring legal actions to ensure the integrity and supply chain of Neal & Wolf products.
We thank you for your loyalty and your assistance in protecting the Neal & Wolf brand.
Neäl & Wølf Reviews
Discover what real customers are saying in our latest Neal & Wolf Reviews, all collected through trusted third-party platform Yotpo to ensure authenticity and transparency. With thousands of verified reviews - and over 90% rated 4 or 5 stars - our customers consistently share their love for our luxurious haircare and high-performance solutions. Our best-selling shampoo and conditioner ranges are praised for their indulgent fragrance, nourishing results, and ability to transform hair into soft, shiny, manageable locks. Many of our customers also rave about our HERØ Hair Dryer, highlighting salon-quality performance, faster drying times, and a smooth, frizz-free finish. Curious about our colour range? Visit our Instagram to see real-life transformations, reviews, and before-and-after results from salons and clients using our professional colour products. All reviews on this page are regularly updated to help you make confident, informed decisions based on genuine customer experiences. Whether you’re new to Neal & Wolf or looking to try something different, our reviews offer the perfect insight into how our products deliver salon-worthy results every time.
